Refund and Warranty Terms
Returns & Refunds Policy
At Vape Lite, we want you to be completely satisfied with your purchase. Please read our returns and refund policy carefully before placing your order.
🛍️ Change of Mind
Due to the nature of vape products and for hygiene reasons, we do not accept returns or exchanges if you change your mind. Please choose carefully before completing your purchase.
⚠️ Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, please contact us within 3 days of receiving your order with the following:
- Your order number
- A clear description of the issue
- Photos or video showing the fault or damage
We will assess your claim and may offer a replacement, store credit, or refund depending on the issue.
🚚 Incorrect Orders
If we’ve sent you the wrong item, we’ll cover the return shipping and send out the correct product as quickly as possible.
❌ Non-Returnable Items
We cannot accept returns for the following:
- Opened or used products
💰 Refund Processing
Approved refunds will be processed to your original payment method. It may take 3–5 business days for the refund to appear, depending on your bank or payment provider.
📩 Need Help?
If you have any issues with your order, feel free to reach out to our team:
Email: vapelitenz@gmail.com
Phone: +64 21 025 04444
We’re here to help and ensure your Vape Lite experience is a smooth one.